Shipping policy
Order Processing & Handling Time
Please allow 3–10 business days for order processing and handling before shipment.
Business days are Monday through Friday and exclude weekends, U.S. holidays, and applicable international holidays that may affect supplier, warehouse, customs, or carrier operations.
Processing and handling may include:
- Order verification
- Payment review
- Quality checks
- Supplier confirmation
- Inventory allocation
- Fulfillment routing
- Packaging preparation
- Shipment preparation
All orders begin processing immediately upon successful checkout to help ensure customers receive their orders within a reasonable timeframe.
Some orders may process faster than the full stated timeframe, while others may require the full 0–10 business days.
Processing time is separate from shipping or transit time. Shipping time begins after processing is complete and after the package has been transferred to, picked up by, or scanned by the carrier.
Some items may be available for local pickup. If applicable, this option will appear at checkout.
Order Confirmation
Once your order is placed, you will receive an order confirmation email shortly after checkout.
If you do not receive a confirmation email, please check your spam or junk folder before contacting support.
Customers are responsible for reviewing their order confirmation immediately and contacting us as soon as possible if any information appears incorrect.
Submitting a correction request does not guarantee that changes can be made after checkout, as orders begin processing immediately.
Tracking Information
You will receive a tracking number once your order has successfully completed processing and has been prepared for shipment.
Receiving a tracking number does not mean your order has shipped.
A tracking number means:
- Your order has been processed
- Your items have been prepared and packaged
- Your shipment has been assigned
- Your order has been tagged as ready for shipment
- Your package is awaiting carrier pickup, scan, or movement
Carrier updates and movement may not appear immediately after tracking is issued. This is normal, especially for dropshipping, supplier-based fulfillment, multi-warehouse fulfillment, and international fulfillment.
Carrier scan delays do not mean the order has not been processed.
Shipping Time After Processing
Once your order has officially shipped, estimated delivery time is:
- 3–7 business days for domestic orders
- 7–21 business days for international orders
Delivery times are estimates only and are not guaranteed.
Shipping time begins after processing is complete and after the package has been transferred to, picked up by, or scanned by the carrier.
Dropshipping & Fulfillment Notice
Rose in Concrete works with third-party suppliers and fulfillment partners, including domestic and international warehouses.
As a result:
- Orders may ship in multiple packages
- Orders may arrive separately
- Items from the same order may have different tracking numbers
- Carriers may vary depending on supplier availability
- Tracking updates may appear at different times for different items
- Shipping origins may vary by item
This does not indicate an error or missing items.
Shipping Delays Outside Our Control
Rose in Concrete is not responsible for shipping or transit delays caused by circumstances outside our control, including but not limited to:
- Customs clearance
- Carrier delays
- Carrier disruptions
- Carrier scan delays
- Weather conditions
- High-volume seasons
- Holidays
- Sales or promotional periods
- Supplier routing delays
- Incorrect or incomplete shipping information provided by the customer
Transit delays alone do not automatically qualify an order for cancellation, refund, return, exchange, or chargeback where the order has been processed and shipped according to the stated policy.
However, if Rose in Concrete is unable to ship an order within the stated processing/handling timeframe or any separately promised shipment timeframe, we may issue a delay notice, request customer consent to continue processing, or cancel and refund the unshipped order where required by applicable law.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information is accurate at checkout.
Rose in Concrete is not responsible for:
- Packages delivered to incorrect addresses entered by the customer
- Returned packages due to address errors
- Delays caused by incomplete or inaccurate addresses
- Packages lost due to incorrect shipping information
- Reshipment fees caused by customer mistakes
Additional shipping charges may apply to reship returned orders.
If a package is returned due to an incorrect address, incomplete address, refusal, non-pickup, or failure to retrieve from a carrier location, Rose in Concrete may, at its discretion, offer reshipment at the customer’s expense where available.
Refunds are not guaranteed for packages returned due to customer address errors, refusal, or non-pickup.
Delivered Packages
Once a package is marked Delivered by the carrier, Rose in Concrete is no longer liable for:
- Lost packages
- Stolen packages
- Misplaced packages
- Package theft
- Misdelivery disputes after carrier delivery confirmation
Customers must contact the carrier directly for delivery disputes after a package is marked delivered.
Rose in Concrete may assist by providing available tracking information, but carrier-confirmed delivery is considered proof of delivery for order fulfillment purposes.
Multiple Shipments
Orders may be split into multiple shipments depending on supplier availability, warehouse location, item type, and fulfillment routing.
If an order arrives in multiple packages, this does not mean items are missing.
Customers should review all tracking numbers and delivery updates before contacting support regarding missing items.
Customs, Duties & Import Fees
International orders may be subject to customs duties, import taxes, brokerage fees, or additional charges required by the destination country.
These charges are not controlled by Rose in Concrete and are the responsibility of the customer unless otherwise stated at checkout.
Customs delays are outside of Rose in Concrete’s control and do not automatically qualify an order for cancellation, refund, return, exchange, or chargeback.
Shipping Confirmation & Communication
Customers are responsible for monitoring their email and tracking updates after placing an order.
Rose in Concrete may send order updates, tracking information, delay notices, or support communication by email or SMS where applicable.
Customers should contact support@shoproseinconcrete.com with questions regarding their order.
Shipping Policy Agreement
By placing an order with Rose in Concrete, the customer acknowledges and agrees to:
- Our processing and handling timelines
- Immediate order processing after checkout
- Our dropshipping and third-party fulfillment model
- Estimated, non-guaranteed shipping and delivery times
- The difference between order processing, tracking assignment, carrier pickup, and carrier movement
- The possibility of multiple packages or separate deliveries
- The customer’s responsibility to provide accurate shipping information
- Carrier-confirmed delivery as proof of delivery
- All shipping terms outlined in this policy